Return & Refund Policy

 Warranty Info.

Baseus provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

 Warranty Timeline

Product Type Warranty Period 
Screen Protectors & Cases 15 Days
Mount & Holders 3 Months
Cables 3 Months
Chargers & Adapters 12 Months
Power Banks 12 Months
Car Electronics 12 Months
Car Interior Accessories 12 Months
Car Exterior Accessories 12 Months
Car Repair & Maintenance 12 Months
Safety Car  12 Months
Gaming Accessories 12 Months
Audio & Video 12 Months
Camera & Photo 12 Months
Computer Peripherals 12 Months
Computer Drive & Storage 12 Months
Lighting  12 Months
Air Conditioning Appliance 12 Months
House Hold Appliance 12 Months

If your products have gone beyond the period of warranty, we support repair & replacement while all the shipment cost is borne by the buyer.

Return&Refund Policy

30-Day Money-Back Guarantee for Any Reason
Baseus supports a direct and full refund or reissue without return process for undamaged product any reason within 30 days of the date the item was delivered to the designated shipping address(15-Day for Screen Protectors & Cases ). Once the returned item arrives back in Baseus’s warehouse for inspection, the refund process will begin.
When over 30 days, Baseus needs to return the item for testing to verify that it is caused by quality problems or personal use problems, and gives the correct after-sales method.
When over 12 months, Baseus accepts the product returned for repair, but all costs are borne by the buyer.
 
100% Refund if goods not received
Baseus offers full refund if pacel not received after 90 days when order fufilled via Standard Shipping(25days for Express Shipping), including lost during shipment.
Returns may be rejected if items do not meet the below requirements
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, the buyer is responsible for shipping costs
● For non-quality related warranty claims, Baseus refunds the cost of the product itself
Note: Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
For purchases not made directly through Baseus’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Baseus are covered by an extensive warranty, starting from the date of purchase (see the product’s warranty timeline).
Baseus's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Baseus will offer a partial refund according to the usage time of the device.
Baseus will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process
● Buyer must provide sufficient proof of purchase, eg: Order Number, sales invoice, etc.
● Baseus must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection
● For defective items that Bauseus needs to have returned, warranties on those replacements are voided if the wrong item is returned to Baseus or if the defective item is not returned.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by the buyer in the following situations
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Baseus quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty

● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases not from the Baseusmall.com

Baseus is not liable for
● Loss of data incurred from the use of Baseus products
● Returning personal items sent to Baseus

When returning items with a prepaid shipping label provided by Baseus, Baseus takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Baseus does not provide refunds for items damaged in transit for non-quality related warranty claims.

Note: Products bought from third-party platforms such as Amazon, eBay, AliExpress or our store distributors, please contact them accordingly.  They will deal with the returned or refund depending on their policies.

Process for return
Receiver: Tian yi
Address: 6/F, Building 3, WINLEAD, Fada Road, Bantian Street, Longgang District, Shenzhen,China
Post code:518000
Phone:13699765239
Your Order number and Name ID : 94****ad S**

 

Note:
● Please don't return product by DHL, FedEx, EMS or any other express delivery, Otherwise, it may cause a higher custom tax due to the clearance;
● Please attach your order number and your name ID on the return parcel for easy recognizing; 

● Please write down the phone number for easy return so that the Courier can contact us

How to claim

Please contact us here or via email at baseus@baseus.com.cn to claim your rights.